mylivecasino Privacy Policy — Your Data, Your Rights

This Privacy Policy applies to anyone using the mylivecasino website or mobile application. It takes effect from the moment you register, log in, place a bet, or simply browse mylivecasino.

Mylivecasino treats the protection of personal data as a fundamental responsibility. This document clearly explains what data we collect, why we collect it, how long we retain it, who we share it with, and how you can stay in control of your own information.

This policy is written in plain language so every member can understand it easily. If any part is unclear, please let our support team know.

Mylivecasino collects two types of information — what you provide directly, and what is collected automatically.

What You Provide Directly:

• Full Name & Date of Birth
• Mobile Number & Email Address
• Residential Address
• National ID / Passport Number (for KYC verification)
• Payment Method Details (Mobile Pay / Nagad / Rocket number)

Automatically Collected Data:

• IP Address & Device Information
• Browser Type & Operating System
• Session Duration & Page Visit Data
• Gaming History & Betting Activity
• Cookies & Local Storage Data

Mylivecasino uses your information only for specific, clearly defined purposes. We never use your data for unrelated reasons.

• Service Delivery: Account management, betting, gaming, and payment processing.
• Identity Verification: To complete the KYC process and verify your age.
• Security: To prevent fraud, block unauthorized access, and protect your account.
• Support: To help resolve any issues you may have.
• Responsible Gaming: To monitor unusual betting patterns and issue alerts when necessary.
• Legal Obligation: To meet regulatory and legal requirements.
• Service Improvement: For analytical purposes to improve the user experience.

Mylivecasino shares your information with third parties only in the following limited circumstances:

• Payment Processors: Only the minimum necessary information is shared with payment partners such as Mobile Pay, Nagad, and Rocket to process transactions.
• KYC Verification Partner: With authorized third-party verification agencies for identity verification.
• Legal Authorities: Only relevant data disclosed in compliance with a court order or regulatory authority directive.
• Technology Partner: With cloud storage or server partners, who are not permitted to process the data themselves.

Your data is never shared beyond the above. Every third-party partner is contractually bound to uphold mylivecasino's privacy standards.

Mylivecasino uses cookies to keep the website running smoothly and to improve your experience. Cookies are small text files stored in your browser.

Types of cookies we use:

• Essential Cookies: To maintain your login session and keep the platform secure — without these, the platform cannot function.
• Functional Cookies: To remember your preferred language, theme, and settings.
• Analytics Cookies: Anonymous data on which pages you spend the most time on and which features you use most is used to improve our services.

You can disable cookies through your browser settings, though some features may not work as a result. A cookie banner is shown on your first visit, giving you the option to consent.

Mylivecasino does not retain your data longer than necessary. Our core retention principle is simple — once the purpose has been served, the data is deleted.

If an account is closed, transaction and KYC records are retained for 5 years to meet legal obligations, then securely deleted.

Mylivecasino applies industry-leading technical and organizational safeguards to protect your data. Key security layers include:

• 256-bit SSL/TLS Encryption: All communication between your browser and our servers is encrypted.
• Two-Factor Authentication (2FA): An extra layer of security on every login.
• Firewall & Intrusion Detection: Unauthorized access attempts are automatically detected and blocked.
• Data Encryption at Rest: Sensitive data stored on our servers is encrypted as well.
• Regular Security Audits: Regular penetration testing conducted by third-party experts.
• Staff Training: All staff are required to comply with our data protection policy.

Mylivecasino believes your data belongs to you. As such, you have the following rights:

To exercise any of these rights, email us at support@mylivecasino.app. We aim to respond within 30 days.

Mylivecasino strictly prohibits the registration of and collection of information from anyone under 18. Age is verified at the time of registration and reconfirmed during the KYC process.

If we become aware that personal data from a minor has been collected inadvertently, that account will be closed immediately and all associated data will be deleted.

If a parent or guardian suspects that a minor is using mylivecasino, please contact our support team immediately.

Mylivecasino may update this Privacy Policy from time to time. For significant changes, members will be notified by email or via a notice on the platform.

Continued use of the platform after an updated policy is published will be taken as acceptance of the new terms. The date of any changes will always be shown at the top of the page.

For any questions, concerns, or complaints regarding this Privacy Policy, please contact our Data Protection team:

• Email: support@mylivecasino.app
• Response Time: Typically within 48 hours
• Language: In both Bengali and English

For more information, visit our Terms & Conditions and Responsible Gaming View page.